How does Vorderly work with my Shopify store?

Vorderly connects directly to your Shopify store through a secure API integration. It can access order information, customer data, and product details to provide personalized support via phone calls. Setup takes just minutes with our one-click Shopify integration.

Can customers check their order status through the AI assistant?

Yes! Customers can call and provide their order number and postal code, and Vorderly will securely retrieve real-time order status, delivery ETAs, and shipment tracking information from your Shopify store.

How do I customize what the AI voice agent says?

Vorderly's AI is already pre-trained and specialized for Shopify stores and ecommerce customer service. You can customize basic elements like greeting messages, but the AI naturally understands product questions, order inquiries, and support issues without requiring you to create custom scripts or responses. It's designed to work effectively for ecommerce out of the box.

Vorderly - AI Voice Agent for Shopify Customer Support

Last updated: 6/13/2025

Consent

By using our services or creating an account through our website, you give us permission to process your personal data as described in this policy. You have the right at all times to correct your data, have it deleted ("right to be forgotten"), or object to its use.

What personal data do we collect?

2.1 Personal Data

We collect data necessary to provide our services, including:

Identity data: such as your name, email address, and phone number when creating an account.
Conversation data: Transcripts of conversations with our AI assistant to better align future conversations with your wishes and needs.
Technical data: such as device details, IP address, and browser information, to optimize our services.

2.2 Automatically Collected Data

When you visit our website or use our app, we automatically collect data such as:

Usage data: including interaction history, conversation duration, and error messages.
Cookie data: for improving user experience and analyzing website usage (see the cookies section).

Purposes of Data Processing

The data we collect is used for the following purposes:

Service delivery: To enable conversations and guarantee the functionality of our AI assistant.
Personalization: Tailoring our services to your preferences and needs.
Improvement and analysis: Optimizing our systems and developing new features.
Customer support: Resolving technical issues and answering questions.
Legal obligations: To comply with legal and regulatory requirements.

The processing of personal data takes place based on your explicit consent or for the execution of a contract between you and Vorderly.

How do we protect your data?

We take extensive measures to secure your personal data, including:

Encryption: All data is securely encrypted during storage and transmission.
Data anonymization: Where possible, we anonymize data to further protect your privacy.

Our servers are located in the European Economic Area (EEA) and comply with GDPR requirements.

Sharing of Personal Data

Vorderly never sells or rents your data to third parties. We only share data in the following cases:

With your consent: For example, to provide a specific service.
For operational purposes: With trusted partners who support us in delivering our services, such as hosting or analytics tools.
Legal requirements: When we are required to provide data to government authorities or regulators.
Subprocessors: With service providers such as cloud providers, where we contractually ensure they protect your data.

Retention Periods

We only retain your personal data for as long as necessary for the purposes described in this policy:

Account data: Is retained as long as you have an active account.
Conversation data: Is anonymized after a certain period for analytical and training purposes.
Cookies: Are retained according to the duration stated in our cookie policy.

When you close your account, your personal data will be deleted unless legally required otherwise.

Cookies and Tracking

Vorderly uses cookies to improve your user experience and collect statistics about website usage.

Necessary cookies: For basic website functionality.
Analytics cookies: For improving our services and understanding user behavior.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our services.

Your Rights

You have the following rights regarding your personal data:

Right of access: Request a copy of the data we have about you.
Right to rectification: Have incorrect or outdated data corrected.
Right to erasure: Request complete deletion of data.
Right to object: Object to specific processing of your data.
Right to data portability: Receive a structured, electronic file of your data.

Security and Data Breaches

Vorderly takes all necessary measures to prevent data breaches. In the unlikely event of a data breach, we will inform you immediately and take measures to limit further damage.

Changes to this Privacy Policy

We reserve the right to update this policy. We recommend checking it regularly. For significant changes, we will inform you via email or a notification on our website.

Contact

Questions about this privacy policy? Contact us at: contact@vorderly.com