Question 1

How does Vorderly work with my Shopify store?

Accepted Answer

Vorderly connects directly to your Shopify store through a secure API integration. It can access order information, customer data, and product details to provide personalized support via phone calls. Setup takes just minutes with our one-click Shopify integration.

Question 2

Can customers check their order status through the AI assistant?

Accepted Answer

Yes! Customers can call and provide their order number and postal code, and Vorderly will securely retrieve real-time order status, delivery ETAs, and shipment tracking information from your Shopify store.

Question 3

How do I customize what the AI voice agent says?

Accepted Answer

Vorderly's AI is already pre-trained and specialized for Shopify stores and ecommerce customer service. You can customize basic elements like greeting messages, but the AI naturally understands product questions, order inquiries, and support issues without requiring you to create custom scripts or responses. It's designed to work effectively for ecommerce out of the box.

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