Terms of Service

1. Definitions

• "Vorderly": refers to Vorderly B.V. registered in the Netherlands.
• "Services": the AI-powered communication and scheduling services offered by Vorderly.
• "Customer": the natural or legal person using the Services.
• "Agreement": these terms of service including any attachments.

Vorderly reserves the right to modify these terms. Changes will be published on our website and are effective immediately.

2. Your Acceptance

By using our Services, you accept these terms of service. You confirm that you:

• Are of legal age
• Are authorized to enter into this Agreement
• Agree to our terms and privacy policy

Vorderly reserves the right to modify these terms. Changes will be published on our website and are effective immediately.

3. Services

Vorderly offers AI-powered communication and scheduling services, including:

• AI assistant functionalities for scheduling
• Automated communication solutions
• Related support services

The exact functionality is described in the service documentation available on our website.

4. Obligations and Responsibilities

4.1 Vorderly's Obligations

• Providing the Services according to agreed specifications
• Ensuring adequate security
• Providing reasonable technical support
• Complying with applicable laws and regulations

4.2 Customer Obligations

• Using the Services correctly and lawfully
• Providing accurate information
• Protecting access credentials
• Complying with these terms and applicable laws

4.3 Obligations Regarding End Users

The Customer is required to:

• Obtain explicit consent from their end users (clients) for using Vorderly's AI services
• Clearly inform end users that they are communicating with an AI assistant
• Inform end users about the processing of their personal data
• Maintain documentation of obtained consents
• Provide end users with the ability to withdraw their consent
• Be able to demonstrate compliance with these obligations upon request with proof of obtained consents

5. Privacy and Data Protection

5.1 General

Vorderly processes personal data according to our privacy policy, available on our website. We operate in compliance with GDPR.

5.2 Data Processing Agreement

When using our Services, Vorderly acts as a data processor on behalf of the Customer. Details about data processing can be found in our privacy policy.

5.3 Data Protection

We implement appropriate technical and organizational measures to protect personal data, including:

• Data encryption
• Access controls
• Regular security audits

6. Duration and Termination

6.1 Term

The Agreement is entered into for the agreed period and is automatically renewed.

6.2 Termination

• Notice period is 30 days
• Termination must be in writing

7. Liability

7.1 Limitation of Liability

Vorderly's liability is limited to the amount paid in the 12 months preceding the incident.

7.2 Exclusions

We are not liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Data loss

8. Intellectual Property

• All rights remain with Vorderly
• Customers receive a usage license
• Feedback may be used by Vorderly for service improvement

9. Miscellaneous

9.1 Applicable Law

Dutch law applies.

9.2 Disputes

Disputes will be submitted to the competent court in the Netherlands.

10. Contact

For questions or comments about these terms, please contact us at contact@vorderly.com